Nutrir – Keith Bellows – Redactor jefe de National Geographic Traveler

Esta presentación continúa el ciclo de la Cumbre Mundial de Turismo de Aventura y el ponente fue Keith Bellows – Redactor jefe de National Geographic Traveler. Keith nacio en la República Democrática del Congo pero es ciudadano canadiense, Keith Bellows, de 58 años, fue nombrado editor en jefe de la revista National Geographic Traveler en enero de 1998 y vicepresidentes de la National Geographic Society en marzo de 2000. Bajo su dirección, la revista ha sido nominada a dos National Magazine Awards, ha ganado más de 60 Premios Lowell Thomas como mejores reportajes de viaje (siendo nombrada mejor revista en ocho de sus 11 años como director y este año ganó como mejor revista y el mejor sitio web), y ocho premios a la Mejor Folio Travel Magazine. Como guinda y en referencia a los nuevos medios, ha ganado un premio iTunes’s Peoples Choice a la Mejor Podcast de 2006, para lo cual Bellows escribió dos guiones. Su “Intelligent Travel” ganó un Travvie 2007 y el Premio 2009 Lonely Planet como mejor blog de viajes.

Keith ha vivido en Escocia, entre muchos otros destinos. Comenzó su discurso dirigiéndose a sus lectores que son nuestros potenciales clientes (turista aventurero). Y planteó la idea de “Nutrir el futuro” (hay que salir de nuestra zona de comodidad todos los días). Algunos de los aspectos más representativos incluyen;

  • 35% de los hombres del congreso de los EE.UU. no tienen pasaporte, no hay datos sobre los habitantes de EE.UU. pero deben de ser muy altos.

Él cree que el viaje puede ser una experiencia de aprendizaje y puede conducir a cambios en la forma de verla vida, abrir la mente del viajero. Viajar es aprender la verdadera realidad, conocer las necesidades de la gente, y aprender de las diferentes culturas del mundo. Estas oportunidades de aprendizaje deben centrarse en los niños y jóvenes con el fin de abosorber el conocimiento local de otras culturas.

  • “No me digas que educación tienes, sino dime cuando has viajado” (Profeta Mahoma)

Es hora de enseñar a los niños a viajar para que viajen en busca del aprendizaje y la búsqueda de uno mismo como persona.

No hay una gran oferta de viajes específica para los niños, sobre todo se incluyen en las vacaciones de sus padres. Es hora de comenzar a centrarse en esta sector del mercado y de esta manera ayudar a desarrollar regiones remotas. Esto es una forma de mantener el patrimonio cultural mientras que a la vez se educa a los niños sobre otras culturas y formas de vida. El Guía pasa a ser un actor primordial y esencial para crear una experiencia única para los niños.

  • Si quieres conocer el futuro, pregúntale a un maestro de jardín de infancia (guardería).

En el futuro debemos crear ofertas específicas para los niños, los jóvenes y para el creciente mercado de los jubilados. Identificar otro tipo de viajeros que están aumentando en número y la demanda asociada a estos.

Parece necesario que empecemos a enfocar oferta turística a estos nuevos nichos de mercado. (Jóvenes y jubilados):

¿Crees que es una estrategia acertada?

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Traditional & online Marketing: Blending the Best of Both Worlds

We had the pleasure to have Al Merschen Managing Partner from Myraid marketing. For more information about the speaker follow the link. (http://www.adventuretravel.biz/connect/summit/summit-agenda/2010-featured-content/speakers/)

Presentation for:

  • Tour operators and destination managers.
  • Target market (B-B or B-C) define
  • Create a business plan a marketing strategy (Physiographic, demographic, surroundings, who is my audience, among others.)

There is a problem with the way we address this sector, the terminology has to change:

  • Adventure Travel è no the same for US than for EU, and tourist and customers don’t even know what it is.
  • Ecotourism è Definition is ambiguous, need to be profitable and competitive if you want to have a stable business.
  • Environmentally friendly has to reduce price in order for the today customer to choose over other cheaper offer. Sustainability is seen as a competitive advantage if there is no price difference.
  • Sustainability has to be a competitive advantage when all the requirement of quality and cost has been addressed. Customer will choose sustainability when there is no difference in cost or quality.

Online Marketing

Theory that the web is dead: People surfing the net is decreasing but the number of people using and interacting in social media is growing.

Travel search:

  • Google increase by 6%
  • Yahoo is losing a bit
  • Bing is connecting with yahoo and is increasing 69% in travel searches

Online Usage trends:

  • 10% hotel application use smart phone.
  • 16% trip advisor positive comments
  • 13% of social media site search.

From a Deloitte study carried on May 2010.

Google maps is going to include prices of hotels (direct competition for bookings and reservations). Average number of visits before buying at travel sites is 22. When travel is over 1.000 $ customers don’t even look. Airport fare stops them from going to that destination.

Mobile:

  • We began with a funny story: A young person approached him at the airport and asked him that there was no internet available and wanted to be assured that giving his details to a person through the phone was safe. Should I give my details over the phone, he preferred to do it through PayPal or via web thought it was safer. This shows the change in the new generations.
  • Europe market grew 125%. During May 2010 is a 9.8 Thousand Million business.
  • 54% accessing travel services from smartphones.
  • Mobile technology is here to stay and is increasing.
  • Customer engagement, how do we do the conversions from social to real customers?
  • Apple i-travel connect hotel services, room reservation, temperature of your room, food and beverages of your taste, i-phone card as a room key and remote control.
  • Virtual technology is creating a big impact.
  • Google launch goggles pictures to search the web, take pictures from the telephone and google will tell me where I am.

Social networks.

  • 50% of the population under 30 years old
  • YouTube is the 2nd largest in the world.
  • 75% of housewife’s use social media.
  • 46% growth rate year over year.
  • 1/5 online users publish or have their own blog.

Older America:

  • Women between 45-55 years old most users and increasing
  • Decreasing the number of teenagers.
  • Facebook 500 million users (average is 137 friends)
  • Almost an hour a day
  • Fans page
    • Product spending, fans 28%more likely to spend and 68% more likely to recommend.
    • Tripadvisor and Facebook are linking
      • More exact information; ask the opinions of your friends.
      • Will have the possibility of only seeing your contact opinions.
      • Facebook Places
        • Where are you in the world. I.e. John is in Scotland.
        • Ability to pin point and target customer when they are close.
        • Brands incorporate check ins on fan page

Figures:

  • Twitter: 100 Million users with 50 million tweets each day
  • Linked in: growing to 65 million users
  • Foursquare: 1 million. Geared form mobile, link to twitter and facebook, get discounts, tips, brands can offer deals, growing quick.
  • Youtweetface: Combien the three.
  • Flow town: platform that business use to connect with their customers everywhere in the social media. Connect all the social media, online data Know your customers.
  • Online video: Hulu, 2.600 TV shows (simpsons, 30 rock, lost glee)
    • Try to advertise in the national geographic channel in Hulu.
    • YuMe
      • Video network, preview viedeo, adverts. Combine video viewing by informing customers data. Ability to target to customers, have their taste.
      • YouTube: viral video, Evian Roller Babaies, 100 Million views, started online and then went as a TV commercial on the US.

http://www.youtube.com/watch?v=XQcVllWpwGs

 

The Reality

Online spending is growing. Companies spend around 12.6% of total advertising in 2009. ON campaigns as CTR Click Through Rate, good ROI? 0.1% one in thousand click on the add.

Travel industry is even worse 0.08% CTR from a flash add. CTR works by size and shape.

Case Studies:

Example was the Best Job in the World.

  • Done by Queensland Tourism (Australia) great barrier Reef.
  • 100 million listed to
  • Received 34.000 applications.
  • Increase in touris 0%
  • The majority didn’t know what destination was been promoted (mainly Australia)

Advertising Balance:

The credibility Continuum (What do tourist think of information from):

Advertising spending: Direct mail 98% read it, direct marketing advertising increasing.

Publications & Broadcasts

How to get the best out of your Ipad. Amazon even has 11 printed books on this issue, very strange for an application that substitutes the paper. (Best out of your Iphone).

Amazon has guide books which people still buy:

  • 624 books on Germany
  • 862 books on Scotland.

Power of Magazines

Increase in 11 % in the 12 years of Google. We surf the internet (43 seconds in our website and we are happy). We swim the magazine (43 minutes average time reading a magazine)

Broadcast TV Benefits:

  • Average US citizen 35 hours of TV watching a week
  • Kids 25 hours per week.
  • Adults 48 hours per week.

Broadcast can be truly memorable and is when it’s most effective. The problem is the cost associated but it’s still the way to get an impact on more potential customers.

I.e. Ocean Spray adverts have created a set of commercials which have been very effective in the US making consumer link cranberry juice with Ocean Spray.

This is just one but there are many others.

http://www.youtube.com/watch?v=YWt3lINvXuE

Outdoor advertising

Can be very effective if done correctly, need to know your client and where to place them to have the most impact.

I.e. Goodwill created a campaign based only on billboards which gave them a return of 9$ per 1$ spent.

Goodwill

“It can be difficult to measure the success of any campaign asking for donations, especially cars because it is not a ‘see today donate tomorrow’ scenario. However, ‘billboards’ was consistently the number one response to ‘How did you hear about Goodwill titled goods?’. Along with that, if we take the amount we spend on billboards (almost exclusively how we advertise) we see that for every $1 we spend on billboards, we get back roughly $9 in revenue.  This has increased as we have kept a billboard program in place over several years.”

Without forgetting the 3D Billboards displays. Use transports as billboards, among others.

e. http://www.beyondtraditional.com/?p=50

I. Miller campaign:

http://www.youtube.com/watch?v=L2qPSQuPEfo

Virginia Tourism Corporation

I.e. Virginia tourism used a billboard campaign in the nearby state Washington DC to attract national tourism.

Another important note is that we had a 142% increase in unique visitors over April 2008. Virginia Beach saw a 45% increase in web visits from DC in April (over March).

Radio

We cannot forget the power of the radio and how the Iphones, Ipods have online radio, podcast, people record their programs and listen to them on their free time, when going to work or during lunch. Internet and local station are allways a good mean to get to potential customers.

Domino’s Pizza is to launch its first national radio campaign for seven years, to promote its Texas BBQ line. The sales increased by 9%!

Integrated Media

The key is not to put all the eggs in the same basket. We have to combine efforts and use the different channels and tools available. It’s a matter of combining efforts. The best campaigns always use a variety of means.

I.e. CNN Heroes was a US program that made people vote online but the winners were nominated on a TV show.

I.e. Donuts / Pepsi Max created a web contest for the top 6 videos, 3 from each brand. They were put on air during the super Bowl. If you wanted to know who won or if your advert was a winner you had to view them live.

I.e. Many online magazines have turned to printing issues.

Failure leads to Insights

This is one of the ideas that the US population is keener on. The trial and error, we have to experience in order to learn. We do not have to be afraid of failure as we can learn some very valuable lessons from it.

Try other means.

Marketing famous phrase:

I know half of my advertising works; the only thing is that I don’t know which half.”

Microsoft Tags: Online and traditional banners have to combine efforts. The idea is to merge social and traditional marketing.

Questions:

  • What about the smaller players? (SME´s)

First we need to define precisely who your audience is and use specific publications as ITN (International Travel News), one full page 13,000 $.

Go directly to consumer or distribution channel, CRM Program, talk to them, and get to know what they are looking for. Work with local tourist boards, tell them our needs, look for help and aid programs, promote, and talk to writers, publishers, among others.

  • Editorial and Advertising Person

Non ethical, no payment. How, when, media is it worth the risk?

One page publication in Travel and Leisure for example: Editorial is 3 times more effective, valuable and reliable than advertising.

Tourist board can be very helpful. Free-lances is difficult and you don’t know when is going to come out as the need 50% of editorial but also 50% form the advertising before they can publish the article. Bloggers be careful and is not a very reliable source according to customers.

  1. “Best reason for Advertising is next year”
  2. Very important to always use the same image so the public know who we are.
  3. Target the audience, create a clear strategy and follow it.

 

CRASH COURSE –Social Media – Digging Deeper … beyond Awareness Building

At this session at the Adventure Travel World Summit in Scotland 2010; we had the opportunity to meet Scot Adams president of Birchbark (http://www.birchbarkmedia.com/) and Kathy Dragon founder and CEO of Travel Dragon (http://traveldragon.com/). For more information on the speakers, click on the link. (http://www.adventuretravel.biz/connect/summit/summit-agenda/2010-featured-content/speakers/)

Scot Adam president of Birchbark Media, a marketing and PR agency, has been helping to market and develop outdoor tourism businesses for over a decade. His passion for outdoor experiences and entrepreneurial determination has allowed him to excel his field. He is the main speaker in the presentation and takes us through the whole process.

The course begins by presenting the idea of the fast growing potential of social media. Some of the key figures include;

  • Facebook figures:
    • 2004 – 1 Million users.
    • 2009 – 350 Million users.
    • 2010 – 500 Million users.
    • Twitter: Over 50 Million twits a day.
    • Youtube: has more than 24 hours of video uploaded per minute.
    • Google: shows 20% daily new keywords.

What hasn’t change is the need to have a strategic reason for doing social media.

  • Still need to sell a value, what it is, what you give and how do you differentiate from the competition.
  • Need to be transparent, authentic, human (Relationship, be yourself)
  • Give and don’t sell!
  • Listen and ask and do not tell.

Kathy Dragon puts out what’s growing interest on social media at the moment.

  • Trip advisor – trip friend: Initiative with Facebook worth to have a look. It combines the recommendation of trip advisor with Facebook friends so that the opinions from trip advisor can be selected from your Facebook friends. Now the opinions in which you rely can be only from people who you know and therefore reducing the possible bad publicity from competitors or opinions from people unknown.
  • Google Images: is growing quickly and with new features, important to carefully tag and name all our pictures so that it can be indexed by the search engine.
  • Facebook “Like” new feed optimization, algorithm
    • Feeds
    • Places
    • Groupon
    • Presentation on the Hub –
      • Edde Rank Algorith
      • When posting, wait for interactions, wait until people connect, different people interacting is better,
      • Post diverse, fotos, links, questions, do not post constantly!
      • Facebook Places
        • Is going to take over Foursquare and Gowala
        • Google image: improving search overhaul, put URL always (traffic to your website)
        • RSS feed.
        • Social media is beginning to be used as a guide, especially twitter is very linked with events and can be a very informative tool for up to date information.

Scott continues with his presentation with; why do you need Social media?

  • Maintaining relationships with clients.
  • Forming new relations.
  • Brand Building.
  • Promotion.
  • Managing disasters.

Promotions have become measurable. Use promos as dig or stumbleuoponit.org. Facebook can use wildfire for promotion, 2 people travel trip, group deal. Use Facebook and video promotion are some of the ideas proposed during the session.

Offering

  • Collect data.
  • Engage fans (gifts).
  • Facebook adds, free, try it (69$ led to 400,000 interactions).
  • Creative offer, look in the hub post link.

Measure

The main tools include Facebook, twitter, YouTube, Flickr but we have to look where our customer are. Do a Google search blog, twitter, Facebook and look a t the left panel in Google that has a lot of features. www.google.com/Insights/search (Keywords)

Look for influencers or anyone who is sharing your content. Add this website add icons for like, tweet and share to our website. Use shorter link (short URL). YouTube, also there is Vimeo for higher quality or flick tv.

How many followers are re-tweeting, we need to look for quality not quantity. Engagement – How often people engaging. Business page on Facebook. Youtube statistics on when are people leaving. Twitter analytics tools very interesting.

Conversion.

How to measure

 

Just ask where you arrive in the web-page to the customer, good feedback to trace the most effective mean for each company.

Free tools include; Social metrics addict.

 

Group Exercise.

We are a Backpacker Company that is present in Facebook and twitter.

Goals:

  1. How to inform social media
  2. Find people that like it
  3. Establish the influencers

Design a strategy for new or existing products, how to attract people.

  • Get the buzz
  • Who are the influencers (Adprosumers)
  • Make content (select the right people. Market analysis
  • What is different about us!
  • Viral Video- post video of what we offer different to the competition.
  • Flip video and the camera!
  • Look for ADPROSUMERS
  • Look for LEADERS

Assignment: We are putting a new product on the market (tent) and we want to use social media marketing.

  • Contest on youtube, video.
  • Who is your consumer, how do they use social media, target wright people through the wright means.
  • Use other platforms, coordinate,
  • Story telling: When my backpacker saved my live – come and shoot our video.
  • Instead of video write a story which will be later put as a video.
  • Outside magazine credibility.
  • Take it to a concert, event (I.e. take the tent to try it) where you can record different experiences.

Include information about destination or product in videos:

  • Re-tweet, re-feed it.
  • Identify.
  • Gives prices.
  • Advocacy.
  • Encourage people (From each group).
  • Post on their blog.
  • Include information of sector in the blog.
  • Always respond in company language.
  • Mistakes or errors, do not debate, be transparent honest.
  • RSS feeds.

 

 

As a conclusion we need to remember that these are tools are not a strategy, so we need to define it before we embark on social media.

Creating demand for Sustainable Tourism – Case Studies

The Crash Course Creating demand for Sustainable Tourism took place in the Alvie, Morlich & Glenmoore room. It was organized by the Rainforest Alliance (www.rainforestalliance.org/), which was represented by Federico Solano.

Federico has worked in the tourism industry since 1994 focusing in the marketing field in different areas such as hospitality, airlines, travel agencies and car rentals. He joined the Rainforest Alliance ´s Sustainable Tourism program in 2004. During his time in the Rainforest Alliance, Solano has coordinated projects in several Latin American, North American and European countries, and supporting sustainable tourism by helping offer and demand to adopt responsible practices towards the environment and local communities. His dedication in promoting sustainable tourism to consumers and the tourism industry has led to multiple strategic alliances with local governments, international organizations and private industry.

More information on speakers: (http://www.adventuretravel.biz/connect/summit/summit-agenda/2010-featured-content/speakers/)

The session began with a small presentation of the Rainforest Alliance. The organization sets to create best practice guides (Forest, coastal environments or anywhere). They create these tools to aid companies in different areas around the world to increase their sustainability strategies and efforts. It provides tools and a work structure which has been adopted in many different areas with a lot of feedback to improve these tools.

They provide a certification for sustainable practices in tourism, through this guideline. We are aware that as nobody is perfect, therefore no business can be 100% sustainable but this program aids companies in order to work in the direction of sustainability and implements these types of strategies. They look for win-win situations where business and local communities benefit from the developments and give back to the community some of the industry incomes in order to preserve the natural and cultural heritage.

They also have an agricultural, forestry programs among others. The agricultural is the second biggest, a figure is for example of the British tea consumed, and 50% is certified by the Rainforest Alliance. In terms of the tourism program it is growing rapidly and has various programs, some targeting companies and best practices, the sustainabletrip.org organization which educates travellers, or the green travel program.

After this initial presentation there is a panel of companies that will debate some of their actions and activities that they have carried out in order to try and increase demand for their sustainable products and practices.

Enrique experience has been a learning process towards sustainability. He focused on this idea of comfort versus sustainability in terms of managing expectations. We must understand that we are selling emotional comfort and quality. He educates the visitor and explains why things are done in a certain way. He transmits what are the benefits to the environment and local population of carrying the operations in the way they do.

She works in a rural community in Peru which is self-sustained, (agriculture, fishing, school). She focuses on local development but through community integration. The local people are the ones who identify their needs, for example a small playing area for the children, a greenhouse with vegetables so that they don’t have to travel so much to trade. For example: The visitors are the ones who learn the language of the local inhabitants. Shows a great job of conservation of ancient cultures and how this community continues to live in the traditional way and it is they who have the control to continue in this manner or introduce products and services of the “new world.”

The program plants trees in the rainforest and there is a strong commitment to keep this community intact and living in their traditional ways.

Randy has been part of the World Travel & Tourism Council, and now manages his has his own organization with other partners. HE put forward the idea that there is a clear change towards more sustainable practices and especially in tourism sector. There are EU guidelines, carbon emissions reduction Schemes and programs, surveys show there is a societal change occurring. People are becoming more aware of our impacts on the environment and there is an increase in people and tourist who look to reduce their ecological footprint. There is the greening of suppliers as airlines improve efficiency, companies want to do community development and tour operators travel and audit the greenness of their suppliers.

For example: Country walkers, (Part of TUI) has created a step program certification and awareness campaign to educate, clients, providers, suppliers and all their supply chain to reduce their impacts and becoming more sustainable. Another example he put forward was travel agency that has zero emissions as it neutralizes through forestry programs and using the lower emissions jets.

The represent a unique production and distribution team for US & North America. They carry over 175 events around the world. They create movies on experiential travel, we had a meeting with them and we are trying to produce a documentary on the shire of la Vera. According to their expertise the Nicaragua market needs more work in ecotourism and Costa Rica has been the leader year’s back. Their final goal is to educate the consumer. Today they are working on Granada in San Jose for their next event.

www.greenlivingproject.com

Conclusions:

European Escapes are increasing and there are everyday more people looking for different type of travel:

  • Sustainable Travel – standards are evolving and more and more companies are increasing their sustainable practices.
  • We need to unify these standards. There are many standards and in order to compare different destinations these need to be unified.
  • Increase in the number of certifications (TI) carbon offset arena.
    • Formation education, it’s a process. No one is 100% sustainable!
    • Standards A to B and finally to C. (Long term Process)
    • Sustainableairlines.org set criteria and international language for transport companies.

From this session we can identify the changing trends in travel and how the sustainable market is increasing and been every day more demanded. Its changing from an additional value to something that is been demanded by the adventure traveller.

Adventure Travellers want more sustainable practices to be implemented.

Would you be willing to pay a little more for your holiday if you knew that this money is used for recovery and protection of natural environments to recover cultures, communities and ancestral customs?

Creating demand for Sustainable Tourism – Case Studies.

The Crash Course Creating demand for Sustainable Tourism took place in the Alvie, Morlich & Glenmoore room. It was organized by the Rainforest Alliance (www.rainforestalliance.org/), which was represented by Federico Solano.

Federico has worked in the tourism industry since 1994 focusing in the marketing field in different areas such as hospitality, airlines, travel agencies and car rentals. He joined the Rainforest Alliance ´s Sustainable Tourism program in 2004. During his time in the Rainforest Alliance, Solano has coordinated projects in several Latin American, North American and European countries, and supporting sustainable tourism by helping offer and demand to adopt responsible practices towards the environment and local communities. His dedication in promoting sustainable tourism to consumers and the tourism industry has led to multiple strategic alliances with local governments, international organizations and private industry.

More information on speakers: (http://www.adventuretravel.biz/connect/summit/summit-agenda/2010-featured-content/speakers/)

The session began with a small presentation of the Rainforest Alliance. The organization sets to create best practice guides (Forest, coastal environments or anywhere). They create these tools to aid companies in different areas around the world to increase their sustainability strategies and efforts. It provides tools and a work structure which has been adopted in many different areas with a lot of feedback to improve these tools.

They provide a certification for sustainable practices in tourism, through this guideline. We are aware that as nobody is perfect, therefore no business can be 100% sustainable but this program aids companies in order to work in the direction of sustainability and implements these types of strategies. They look for win-win situations where business and local communities benefit from the developments and give back to the community some of the industry incomes in order to preserve the natural and cultural heritage.

They also have an agricultural, forestry programs among others. The agricultural is the second biggest, a figure is for example of the British tea consumed, and 50% is certified by the Rainforest Alliance. In terms of the tourism program it is growing rapidly and has various programs, some targeting companies and best practices, the sustainabletrip.org organization which educates travellers, or the green travel program.

After this initial presentation there is a panel of companies that will debate some of their actions and activities that they have carried out in order to try and increase demand for their sustainable products and practices.

Enrique experience has been a learning process towards sustainability. He focused on this idea of comfort versus sustainability in terms of managing expectations. We must understand that we are selling emotional comfort and quality. He educates the visitor and explains why things are done in a certain way. He transmits what are the benefits to the environment and local population of carrying the operations in the way they do.

She works in a rural community in Peru which is self-sustained, (agriculture, fishing, school). She focuses on local development but through community integration. The local people are the ones who identify their needs, for example a small playing area for the children, a greenhouse with vegetables so that they don’t have to travel so much to trade. For example: The visitors are the ones who learn the language of the local inhabitants. Shows a great job of conservation of ancient cultures and how this community continues to live in the traditional way and it is they who have the control to continue in this manner or introduce products and services of the “new world.”

The program plants trees in the rainforest and there is a strong commitment to keep this community intact and living in their traditional ways.

Randy has been part of the World Travel & Tourism Council, and now manages his has his own organization with other partners. HE put forward the idea that there is a clear change towards more sustainable practices and especially in tourism sector. There are EU guidelines, carbon emissions reduction Schemes and programs, surveys show there is a societal change occurring. People are becoming more aware of our impacts on the environment and there is an increase in people and tourist who look to reduce their ecological footprint. There is the greening of suppliers as airlines improve efficiency, companies want to do community development and tour operators travel and audit the greenness of their suppliers.

For example: Country walkers, (Part of TUI) has created a step program certification and awareness campaign to educate, clients, providers, suppliers and all their supply chain to reduce their impacts and becoming more sustainable. Another example he put forward was travel agency that has zero emissions as it neutralizes through forestry programs and using the lower emissions jets.

The represent a unique production and distribution team for US & North America. They carry over 175 events around the world. They create movies on experiential travel, we had a meeting with them and we are trying to produce a documentary on the shire of la Vera. According to their expertise the Nicaragua market needs more work in ecotourism and Costa Rica has been the leader year’s back. Their final goal is to educate the consumer. Today they are working on Granada in San Jose for their next event.

www.greenlivingproject.com

Conclusions:

European Escapes are increasing and there are everyday more people looking for different type of travel:

  • Sustainable Travel – standards are evolving and more and more companies are increasing their sustainable practices.
  • We need to unify these standards. There are many standards and in order to compare different destinations these need to be unified.
  • Increase in the number of certifications (TI) carbon offset arena.
    • Formation education, it’s a process. No one is 100% sustainable!
    • Standards A to B and finally to C. (Long term Process)
    • Sustainableairlines.org set criteria and international language for transport companies.

From this session we can identify the changing trends in travel and how the sustainable market is increasing and been every day more demanded. Its changing from an additional value to something that is been demanded by the adventure traveller.

Adventure Travellers want more sustainable practices to be implemented.

Would you be willing to pay a little more for your holiday if you knew that this money is used for recovery and protection of natural environments to recover cultures, communities and ancestral customs?

Discover, Engage & Deliver Awakening Destinations

This session began with Christina Heyniger who is the President of Xola Consulting, Inc., which she founded in 2004. She works with governments, entrepreneurs and community tourism interests to develop and market eco/nature/adventure tourism products and services. They have supported clients in Latin America, Asia, Europe and the United States. She introduced the different participants and was the manager of the session. This session wanted to put forward the difficulties and success of some new destinations and how they are trying to establish themselves as adventure travel, responsible or eco-tourism destinations.

 

 

More information about the speakers: (http://www.adventuretravel.biz/connect/summit/summit-agenda/2010-featured-content/speakers/)

First speaker was Liza Masias – Director for Business Development Sales & Marketing, InKaterra. Liza acts as liaison between InKaterra and its clients and partners. She has broad experience in hotel management, conservation and fund raising, and a good understanding of corporate social responsibility and sustainable development issues.

Liza previously worked for the Four Seasons Hotel Company, Conservation International, the Brazilian Foundation for Sustainable Development, Special Events Coordinator for The Kennedy Center for the Performing Arts, DC, and Director for Special Events for the National Museum of the American Indian at the Smithsonian Institution, DC, and most recently Assistant Analyst for InSpire Invest in the area of Social and Environmental Corporate Responsibility, Oslo, Norway. Liza holds a Bachelor of Science in Hotel Administration from Cornell University.

She focused on the business development of InKaterra in Peru. This is a case study of good practices. She has achieved this great success in such an isolated area thanks to the long term conservation projects that they run parallel to their accommodation and touristic operations. They have investigations running for 20 years which aids in Latin American countries were instability can lead to great changes when political power changes. The other key issue is that company has sustainability within the company and transmitted to all the workers. She says how thanks to the investigation programs that they run they have been able to survive some of the difficulties that the country has had to live by. This is a great example of ecological research for conservation funded by tourism activity.

The second speaker is Mads Pihl, a tourism consultant in Greenland’s Destination Arctic Circle Region, an emerging adventure destination on Greenland’s West Coast.

He was once a social anthropologist but nowadays those skills are employed in a bottom-up approach to destination management in a vast Arctic region where tourism actors are few and far apart.

He spends most of his time either on the road connecting with local companies, encouraging networking and collaboration or he develops an online presence for the regional brand through various social media and websites.

Greenland is approximately the size of Mexico and the region where he works is the size of Greece.

He begins his presentation with the idea that Costa Rica was the first Marketing Emerging communities (1998) focusing on adventure travel but since there has been other 15 countries in the world with the same focus.

Some key issues that were brought up in the session include:

  • We are not alone, bring NGO,s, Boards, Private business to work together as a destination.
  • Connect routes, use nearby destinations that are more known and promote collaboration.
  • Cooperatives: Ho to make decisions, how to empower, how to train guides in order to offer a unique and wonderful experience.
  • Partnership with local, what to do if the visitor are not coming. Service is vital and the local people must be trained and be aware of what we want to achieve and promote local goods, produce and services.
  • Attract private capital (Eco-lodge) Facilitate (Equity, state, ownership)
  • Responsible investment. (make money but also develop the region and conserve the resources)
  • What do you sell, how you market, what’s different, strategic positioning. How do we differentiate from other emerging markets!
  • Market; analyze what market, what is interesting, link to other existing markets, potential, future trends, new tourist needs, among others.
  • Accessibility: easy to get to, ways to improve, very important for tour operators.
  • Identify the Problem – Opportunity. I.e. what is causing the threat to conservation; is there a need to change (Social Employment); design tourism offer to develop and support local communities.
  • Turn the challenge into an Asset.
  • Developing destinations need to offer the link between education and training of local population is vital.
  • Use luxury like stay in your rucksack in a unique environment experiencing a place where very few people have visited. I.e. Greenland; sleeping on a dog pulled sledge.
  • What is first, accommodation or services? Infrastructure or experience

Stanley Crossick Blog: http://crossick.blogactiv.eu/author/crossick/

European China and US relations Blog!

Private company & Administration

Management in private involves good relations with both local and international partners. You have to be present in order to adapt to changes (be out there business and associations). BE part of the local community but also market internationally, awards always help to create an image for your company or destination.

Tour operators and DMO´s (Destination Management Operators) have to work together to create products and services that follow the destination strategy. Private normally moves quicker that the public institutions so we have to take this into account. Is very important to never be isolated, connect with everyone in your area, with turoperators, reservations, local business, competition, administrational the key stakeholders.

In order to create a new destination it is key to create a close cooperation between local administration and business and to work on a joint strategy where the efforts of both are mutually reinforcing.

What are the most important aspects to create a new destination?

Transformative thinking – IMAGINE / INNOVATE / SHARE

Imagine

We had the pleasure to meet Mr. Neil Fiske who has served as President and CEO of Eddie Bauer LLC since June of 2007. During his tenure he has led the effort to bring the company back to its roots and reclaim its place as an American icon. He explained how he has redesigned the image of Eddie Bauer according to its historical background.

Imagine è Believe èDo

He has worked the great potential of the history of the brand, first real specialization on gear for the adventurers. He has been able to get out of the difficulties that the company was a couple of years ago and making great profits by going back to its origin and creating a sensible story. Some of the things he used were video and the social media, but always combining with traditional promotion and marketing.

He is the key to their success and was thanks to been able to imagine what he could do for this company. He launched the First Ascent in 2009 “the most significant line of outerwear in a generation”, built by some of the world’s best known mountain guides. First Ascent’s final testing ground was Mt. Everest in May 2009. And, as part of this, Eddie Bauer produced near real-time daily video coverage of its Return to Everest Expedition – a first in Everest’s history. Mr. Fiske has also pulled the company’s rich heritage forward bringing the quality, value, and style of its product back to the standards set by the company’s founder, Eddie Bauer, in 1920.

All of these goals have been achieved because in the beginning he imagined the idea, he then believed and made his team believe it was possible and eventually became a reality.

Innovate

Keith Sproule is the Tourism Advisor to the WWF-Namibia program office, focused on development of the Communal Conservancy Tourism Sector and support for joint-venture (JV) lodge and campgrounds in the communal conservancies.

A hands-on travel and tourism industry professional, Keith has been an advisor on ecotourism policy and planning to governments on three continents. He has worked and traveled in over 105 countries, including many of the premier ecotourism destinations around the world. He has been a long-term contract consultant with private tourism investment projects, international development banks and government agencies in Egypt, Belize, Saudi Arabia, Indonesia and Cyprus among other destinations.

He focused on the idea that tourism can be a tool to education. He put the focus on innovating to prepare packages with children and to make them learn and be aware of other cultures. Travelling can be a education experience and can aid the young to broaden their views and want to learn more about other cultures and ways of living. He finished his speech by calling for more packages including children and focus on giving that little extra which will make an effect on children and will open their eyes to other philosophies in life nad want to preserve them.

Share

Finally for the last part of the presentation we had Nicky Fitzgerald who opened her first hotel in 1982 at the southernmost tip of Africa and since then has opened, operated and marketed over 60 luxury safari lodges and boutique hotels across South Africa, Botswana, Zimbabwe, Namibia, Tanzania, Kenya and India.

In 1994 she was employed by Conservation Corporation Africa (CC Africa) as Operations Director and moved across to Sales and Marketing in 2001. Nicky was part of the team that grew CC Africa from 3 to 50 lodges across sub Saharan Africa, and later in India, in all the great wilderness high spots – Masai Mara, Ngorongoro Crater, Serengeti, Okavango Delta, Victoria Falls, Namib Desert, Kruger National Park, Kahna and Bandhavgarh National Parks, to name but a few. The company employed 2800 people and also ran successful tour operations business in 15 African countries. Many CC Africa lodges are award winning (Ngorongoro Crater Lodge was voted 2nd best hotel in the world by UK Conde Nast Traveller magazine in 2005) and the company has been honored with multiple prestigious ecotourism awards – including global winner of British Airways Tourism for Tomorrow Award. In 2008 she was responsible for the rebranding of CC Africa to &Beyond and repositioned &Beyond’s travel business from being a tour operator to becoming a luxury travel provider specializing in fulfilling high ticket trips off the website.

Nicky explain the African term “UBUNTU” and how we should all embrace it in our life.

Ubuntu: “I am what I am because of who we all are.” A translation offered by Liberian peace activist Leymah Gbowee. Similar to a saying: A single straw of a broom can be broken easily, but the straws together are not easily broken.

Nelson Mandela explained Ubuntu as follows:

“A traveler through a country would stop at a village and he didn’t have to ask for food or for water. Once he stops, the people give him food, entertain him. That is one aspect of Ubuntu but it will have various aspects. Ubuntu does not mean that people should not enrich themselves. The question therefore is: Are you going to do so in order to enable the community around you to be able to improve?”

I leave a video which probably aids in the understanding of the term Ubuntu:

http://www.youtube.com/watch?v=Dx0qGJCm-qU

Nicky went further and described it as “I am what I am through you”. After her experience described previously she put forward the idea that we need to share the information to become more efficient. She explained the great success of the lodges that she has set in south Africa managed by locals thanks to the process of information sharing where even the financials are known by all the stakeholders.

Some of the main mistakes we all make were put forward and she recommended that we all shared our own mistakes as this is the way to learn. Some of the key mistakes included; Arrogance, “my customer” term, not asking the communities where we operate, “I am Irreplaceable”, “I am the best”.

In the new era of the communication and information the ones who collaborate and share information will always be better prepared for the changes. We all need to do cooperation with our competition and this will report more benefits than working separately.